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On Demand Webinar

TSIA Pulse Session - Top KPIs Every Managed Services Business Needs To Monitor

A recent poll of TSIA members indicates that over 70% of technology companies are entering into Managed Services (MS). However, most companies don't know what they don't know about critical MS KPIs and practices and decisions are often made from highly subjective and sometimes emotional points of view.

  • What kind of growth rates should you forecast? What kind of gross margins should you expect?
  • What are the average renewal rates?
  • How should you structure your organization?

In this July 2014 Managed Services Pulse session, TSIA's George Humphrey, Senior Director, Research, Managed Services will share the most current views on these critical points, and others, as we update you on how dozens of managed service providers are actually performing and which practices are driving the most compelling results.

You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses. Come prepared to discover, engage, and ask George, your burning question!

Presented By:

George Humphrey

Senior Director, Research, Managed Services, TSIA

Publish Date: July 25, 2014