On Demand Webinar

TSIA Pulse Session - The State of Social Support: 2015

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Today's service organizations are increasingly embracing social interactions. According to TSIA survey data, nearly three-fourths of technology firms offer an online support community, and 40% are supporting customers via social media channels such as Facebook and Twitter. Monitoring social conversations to measure customer sentiment is on the rise, with two-thirds of technology companies initiating a proactive listening program.

Listen to John Ragsdale, VP Research, Technology and Social, share the results from the 2015 Social Support Survey, including data on:

  • Program ownership
  • Service level agreements and response times
  • Social channels supported
  • The genesis of social programs

Come prepared to engage, learn and leverage Pacesetter practices common among companies receiving ROI for social initiatives.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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