Today's service organizations are increasingly embracing social interactions. According to TSIA survey data, nearly three-fourths of technology firms offer an online support community, and 40% are supporting customers via social media channels such as Facebook and Twitter. Monitoring social conversations to measure customer sentiment is on the rise, with two-thirds of technology companies initiating a proactive listening program.
Listen to John Ragsdale, VP Research, Technology and Social, share the results from the 2015 Social Support Survey, including data on:
Come prepared to engage, learn and leverage Pacesetter practices common among companies receiving ROI for social initiatives.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.