On Demand Webinar

TSIA Pulse Session - The State of Customer Success and Support: 2015

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There's been a lot of buzz around customer success since the TSIA inaugural benchmark survey in August 2014. Executives now have a baseline for which KPIs and practices are driving revenue growth, in addition to customer satisfaction.

Listen to Judith Platz, VP Research, Customer Success and Support, as she shares what's trending in customer success, including:

  • The top challenges and trends for 2015
  • How member companies are aligning and changing their organizations to successfully meet customer expectations
  • Action items for optimizing your organization for customer success

Come prepared to engage, learn and leverage this TSIA research insight. Register for this On-Demand today!

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor