There's been a lot of buzz around customer success since the TSIA inaugural benchmark survey in August 2014. Executives now have a baseline for which KPIs and practices are driving revenue growth, in addition to customer satisfaction.
Listen to Judith Platz, VP Research, Customer Success and Support, as she shares what's trending in customer success, including:
Come prepared to engage, learn and leverage this TSIA research insight. Register for this On-Demand today!
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.