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On Demand Webinar

TSIA Pulse Session - The Connected Technician: The Future of Field Services

Today's field services executives are facing a new era of unyielding business issues. Improving dispatch and scheduling, capturing incident data, increasing robustness of knowledge content, and addressing the replacement hiring for an aging workforce will put tremendous pressure on today's field services organizations to adapt, be relevant, and continue to deliver a key revenue stream for their companies.

Creating a field service organization that can thrive in the future rests on the shoulders of the connected technician, which has become a reality today due to the convergence of three major technological advancements:

  • Miniaturization of hardware with incredible processing power
  • Big Data's ability to collect and analyze massive amounts of information, and
  • Wireless networks enabling connecting, storing, and sharing of data

This On-Demand TSIA Field Services Pulse Session will be presented by Vele Galovski, VP Research, Field Services, who will share TSIA benchmark data of emerging trends on how companies are using the connected technician to differentiate their field service offers and utilize remote monitoring to improve their spare parts performance. He will also share field service management solutions that utilize mobility and video capabilities to maximize profitability and expedite problem resolution.

Listen to this engaging and information session. Register now!

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: September 4, 2014