On Demand Webinar

TSIA Pulse Session - Support Levels: To Tier or Not To Tier

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As the technology support industry moves away from traditional support tiers and evolves toward becoming a collaborative work environment, support organizations must continue looking for innovative ways to adapt.

Listen to Judith Platz, TSIA's VP of Research, Customer Success and Support, on this On-Demand webinar, where she will outline how support organizations are being impacted by these changes, and how you can remove roadblocks to improve your company's performance, bottom line, and customer satisfaction.

You'll also learn how you can participate as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses.

Come prepared to discover, engage, and discover how you can expand your services portfolio to improve overall customer success and satisfaction.

Presented By:

Judith Platz

VP Research, Customer Success and Support Services, TSIA

Publish Date: October 3, 2014