On Demand Webinar

TSIA Pulse Session - Hot Trends Transforming Knowledge Management

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Knowledge management strategies have expanded far beyond the traditional support knowledgebase. Our October 31st session will be led by TSIA's John Ragsdale, VP Research, Technology and Social, who will bring us up to date on how industry trends, including collaboration, communities, and expertise management, are all transforming how companies capture, share, and maintain tacit knowledge. In this On-Demand Pulse Session, find out the results of TSIA's 2014 Knowledge Management survey, with a focus on Pacesetter practices such as:

  • Incorporating unified search technology to index and search multiple content repositories.
  • Capturing knowledge at the end of customer projects, including PS engagements.
  • Leveraging video to increase knowledge consumption.

You'll also learn more about how your business can benefit by participating as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses.

Come prepared to discover, engage, and have your questions answered by John, your about knowledge management!


Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Publish Date: October 31, 2014