On Demand Webinar

TSIA Pulse Session - 5 Critical Capabilities That Drive Customer Success

Register to view the webinar


The technology services industry is rapidly changing. Are you keeping pace? Listen to this interactive discussion of the latest trends and challenges in technology Support Services and how TSIA is helping its members address them.

Our April 4th session will be led by TSIA's Ken O'Reilly, VP, Research, Support Services, who will bring us up to date on some of the exciting developments in the world of technology Support Services:

  • The emerging trends that are affecting Support Services delivery models.
  • New services and capabilities that Support Services organizations are adding to their portfolios.
  • How Support Services organizations are taking a more active role in customer success and outcomes.
  • How participation in TSIA's Support Services Benchmark Survey can accelerate your understanding of strengths, weaknesses, and opportunities for investment.

You'll also learn how to participate as a member of TSIA, the leading association focused on building and optimizing successful technology service businesses.