On Demand Webinar

TSIA Consumption Analytics: Research & Activity

This webinar is for members only

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Join us for this On-Demand webinar to learn about our analytic initiatives in research and in practice. Dr. Jeremy DalleTezze, Director of Analytics, will highlight recent TSIA publications and tools related to analytics, as well our own progress in leveraging TSIA data assets to improve our organization and member value.

Highlighted research will include foundational analytic frameworks such as Question Inventory for Consumption Analytics (published 3/26/2014) and examples of new data-driven insights from discipline-specific publications such as Support Service's Knowledge Management Best Practices: 2014. In terms of internal analytic initiatives, we will share with you our progress in unraveling consumption of our research and how it relates to the TSIA taxonomy of service capabilities and challenges.

Lastly, this is a great opportunity for you to shape our research initiatives. Several polling and open ended questions will be provided and discussed to identify membership needs around analytics research. Register for this On-Demand webinar today!