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Customer Success organizations continue to take more responsibility as it relates to customer experience initiatives. This includes using voice of the customer (VOC) metrics that take a pulse of your customers’ view of their relationship.
Listen to TSIA's VP of Customer Success Research and Advisory Services, Phil Nanus, as he shares some of the customer success trends for measuring VOC metrics.
During this 30-minute on-demand webinar, Phil will cover the following:
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends. Register today!
Register even if you can’t attend and we’ll send you a link to view the recording.
VP Research, Customer Success, TSIA
Publish Date: September 8, 2017
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.