Customer Success organizations continue to take more responsibility as it relates to customer experience initiatives. This includes using voice of the customer (VOC) metrics that take a pulse of your customers’ view of their relationship.
Listen to TSIA's VP of Customer Success Research and Advisory Services, Phil Nanus, as he shares some of the customer success trends for measuring VOC metrics.
During this 30-minute on-demand webinar, Phil will cover the following:
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VP Research, Customer Success, TSIA
Publish Date: September 7, 2017
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