Video is certainly the up-and-coming medium for e-learning content. TSIA’s recent Video in Learning Survey reveals that more than 52% of all e-learning titles are now video-based.
It is likely that this number will continue to rise. There are also distinct trends in the usage of video in the world of customer support. More than 30% of TSIA Support members offer a library of “how to” videos on their customer self-service sites, and 18% have a dedicated YouTube channel.
In this joint on-demand webinar, Maria Manning-Chapman, VP Research, Education Services and John Ragsdale, Distinguished VP, Service Technology Research, will discuss how video is being used by education and support services organizations, individually, as well as collaborative uses of video between the two organizations. Listen to this 30-minute on-demand webinar, to learn more about:
VP Research, Education Services, TSIA
Distinguished VP, Service Technology Research, TSIA
Publish Date: July 10, 2018
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