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On Demand Webinar

Transformation from Traditional to Outcome Services for Hardware Manufacturers

The rise of IoT and smart, connected products creates new opportunities to fight the commoditization of features and functionalities and monetize digital offers. As you start the service transformation journey, you’ll need to know what steps to take based on your service model maturity.

Join TSIA’s field services research executives, Vele Galovski and Kevin Bowers, as they explore case studies and review the discussion of this topic from their capped session at TSIA Interact.

During this 45-minute webinar, they’ll cover:
  • The three operational zones of the digital transformation journey
  • Why field service is in the best position to help deliver these new outcomes
  • Case studies: The outcome is key
  • Highlights on how to align your strategy looking at internal and external threats
  • Q&A


Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Kevin Bowers

Director, Field Services Research, TSIA

Publish Date: December 1, 2020