On Demand Webinar

Transform Customer Engagement with Actionable Intelligence

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The expectations and requirements of Today's customer are more complex than ever before. Companies continue to refine and look for new ways to revolutionize Customer Engagement and empower their organizations to enhance customer loyalty, maximize revenue, reduce operational costs and mitigate risk.

In this 30 minute On-Demand webinar, You'll hear new TSIA data and learn best practices around such issues as:

  • How to engage with customers to drive loyalty and advocacy.
  • How to connect the dots between the expanding mix of channels customers use to interact with you, including social.
  • Employee engagement approaches that support your efforts with customers.
  • How world-class organizations are using case management to respond to customer issues.

Join TSIA's John Ragsdale and Verint Systems' Brian Koma, VP of Research, for this interactive session exploring the latest developments to help service organizations on this journey.

Presented By:

John Ragsdale

VP, Technology and Social Research, TSIA

Brian Koma

VP, Research, Verint Systems

Publish Date: March 12, 2014