There are varying degrees of resource management functionality available in professional services automation (PSA) tools today.
Table stakes criteria in resource management are:
But… what happens when there are nuances in client engagements that require special attention? Are there soft skills that should be accounted for when staffing projects?
Listen to this on-demand webinar on the significance of tracking soft skills when managing resources, and how Oracle NetSuite's PSA application, OpenAir, simplifies this process.
In OpenAir setup, you're able to create and upkeep different soft skill tags and characteristics.
Next, you can use the Resource Demand Request function which is an intelligent search engine that takes a resource booking request and recommends optimal resources.
It uses robust algorithms and calculates a matching score which enables you to pick the best person for each booking request.
Distinguished Vice President of Research, Service Technology, TSIA
Publish Date: March 22, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.