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Field service has been impacted forever. Our new "touchless environment" has forced service organizations to rapidly adapt their service delivery methods. The pressure to provide effective customer support while maintaining customer satisfaction has accelerated the adoption and user acceptance of remote assistance tools. Technologies such as Help Lightning's Virtual Expertise software has helped service providers overcome travel restrictions, site access restrictions, and the requirement of additional personal protective equipment (PPE) while providing virtual "hands-on" support. Join us to hear how Diversey has leveraged Virtual Expertise software to increase first-time fix rates, expand workforce capacity, reduce customer effort, and improve customer satisfaction.
Presented By:
Distinguished VP, Technology Research, TSIA
CEO, Help Lightning
Digital Product Global Portfolio Manager, Diversey
Publish Date: November 3, 2020