On Demand Webinar

Top Technologies Continuing to Impact Customer Service in 2017

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Recent research shows that, both internal and external customers are utilizing more communication channels and devices now than ever before. This mobile workforce, remote workers, consumerization, increased self-service, and emerging technologies all play a part in creating the demand for better ways to serve customers in users.

During this 30-minute on-demand webinar, John Ragsdale VP Research, Technology & Social for TSIA and Peter Zeinoun, Sr. Director Customer Engagement & Support Products at LogMeIn will discuss:

  • Which support channels customers are choosing
  • Why the combination of technology and people is more important than ever
  • What contributes to a great service culture in the support center