On Demand Webinar

Top Knowledge Management Trends of 2014

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Knowledge Management is in the midst of a revolution. Traditional KM approaches (KBs, SharePoint, etc.) have failed to meet the challenges posed by Big Data, mobility, social media, and customer demands. That's because the knowledge critical for customer service is everywhere, and new approaches are required to tap into its value.

During this high-impact 30-minute On-Demand webinar, TSIA's John Ragsdale and Coveo's Louis T'tu will explain the top trends that are shaping the knowledge management revolution. Citing real-world examples and success stories, they will discuss:

  • How predictive & contextual intelligence can increase the value of KM for knowledge workers, service agents, and customers.
  • Why automated expertise finding has become a business-critical KM feature.
  • Why mobile & social are demanding a new approach to KM.

Incorporate the very latest in knowledge management best practices into your plans for 2014. Register for this On-Demand webinar and learn the tools and strategies to unlock your collective knowledge and make your service organization more relevant and responsive to customers.