"Why am I telling you there's a problem?" is a customer statement no company wants to hear—especially when the company offers digital services, whether it’s software as a service or a connected device. Legacy tools and siloed processes and systems used by operations and customer service teams prevent companies from proactively identifying customers impacted by digital service disruptions, much less notifying them quickly.
Join John Ragsdale, distinguished vice president of Service Technology Research at TSIA, and Abhi Rele, product management director at ServiceNow, with their guest Victoria Rumyantseva, ServiceNow solution architect at Proximus, as they share best practices for delighting digital customers with proactive service from issue to resolution. Find out how you can improve the customer experience, fix problems before customers contact you, minimize the impact of critical issues, and reduce inbound calls.
Tune in to this session to learn:
Distinguished VP, Technology Research, TSIA
ServiceNow Solution Architect, Proximus
Product Management Director, ServiceNow
Publish Date: August 1, 2019
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