On Demand Webinar

Top 5 FAQ's About Using Video for Customer Support

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Join us May 3, 2018

10:00 AM PT / 1:00 PM ET

Top support teams around the world have a not-so-secret weapon—video. By adding video to the post-sale customer experience, organizations are able to provide a personal touch and engage better with customers across their entire lifecycle.

When it comes to using video for support, companies turn to the expertise of Jesse Ariss of Vidyard and John Ragsdale of TSIA. For the first time ever, they will share publically the top questions they’ve received along with their answers and thoughts.

You’ll learn things like:

  • Is it okay to be funny in my videos?
  • Do my videos have to be polished and high quality?
  • How can I tell if my videos are impacting my deflection rate?
  • And more!


Presented By:

John Ragsdale

Distinguished Vice President of Research, Service Technology, TSIA

Jesse Ariss

Senior Product Marketing Manager, Vidyard

Publish Date: May 3, 2018