On Demand Webinar

Top 5 Digital Transformation Trends in Customer Service

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To stay ahead of your competition, you have to continuously improve your customer experience. Meeting the demands of new digital business models while creating an ongoing digital relationship with customers requires your business to be agile.

Kick off the new year with a panel of experts discussing digital transformation trends and discover how you can future-proof your customer service management strategy. In this on-demand webinar, you will learn:

  • What digital transformation means for customer service, illustrated through examples and supporting data from TSIA.
  • The human, technological and ecosystem impact of digital transformation and how it changes your interactions with customers.
  • How digital technologies lead to positive outcomes for both customers and customer service organizations.


  • Esteban Kolsky, Principal and Founder at ThinkJar
  • Judith Platz, VP, Research, Support Services at TSIA
  • Nitin Badjatia, Sr. Director, Business Strategy, Customer Service Management at ServiceNow
  • Holly Simmons, Senior Director, Product Marketing, Customer Service Management at ServiceNow (Moderator)

Register now!

Presented By:

Judith Platz

VP Research, Support Services, TSIA

Publish Date: January 25, 2018