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On Demand Webinar

Three Keys to Smashing Bottlenecks that Prevent Services Success

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Whether you measure services success by profitable engagements or customer delight, it’s likely that any underperformance has a lot to do with your organization’s inability to make good, quick decisions. Taking too much time to make a decision is a primary factor in project failure and budget overruns. Slow decisions and process bottlenecks are the major drivers of operational chaos and poor results in a services organization. If you’re asking why it sometimes takes weeks to get invoices out or why recruitment often starts too late to be effective, the underlying cause might be bottlenecks that increase decision latency and affect the bottom line.

In this 45-minute webinar, John Ragsdale, TSIA’s distinguished vice president of Technology Research, and Lauren Leonard, Kimble’s senior manager of Solution Engineering will discuss common bottlenecks that delay or prevent services success and share three keys to smashing those bottlenecks—clarity, context, and speed.

In this session, you’ll learn:

  • The core mechanisms that cause delays and prevent services success.
  • Techniques for focusing on the future instead of the past.
  • Important features to look for in technology: forward-looking views, empowerment coupled with discipline at all levels of the organization, and systematic, intelligent guidance.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Lauren Leonard,

Senior Solution Engineering Manager, Kimble

Publish Date: April 16, 2020