On Demand Webinar

Three E-Z Steps to Eliminating 1 Star Field Service Reviews

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After spending much of the last decade streamlining operations, implementing service solutions and maximizing the productivity of mobile resources, it's not surprising that many service organizations are still rated poorly by their customers. Customer demand for better, more personalized, and faster service across all industries is increasing at breakneck speed; disrupting organizations as they try and keep up. In addition, the imminent wide adoption of next generation mobility, IoT and Big Data by service companies is further complicating service delivery strategies and tactics.

Listen to John Ragsdale, VP Research, Technology and Social for TSIA and James Delande, Director of Product Marketing for ClickSoftware as they present best practices and discuss the call to action for modern service organizations to stay ahead of the competition. In this interactive session, you will learn how to apply the 3 Es to avert low customer ratings for enterprise field service delivery;

  • Expectation -- How to exceed your customers' expectations before, during and after every service call
  • Engagement -- Learn how innovative technologies are enabling a brand new ways of engaging with your customers -- and putting them in control
  • Employees -- Turn your employees into brand ambassadors and increase productivity, revenues and customer satisfaction for retention and organic revenue growth

Register for this On-Demand webinar today!

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

James Delande

Director of Product Marketing, ClickSoftware

Publish Date: February 18, 2016