After spending much of the last decade streamlining operations, implementing service solutions and maximizing the productivity of mobile resources, it's not surprising that many service organizations are still rated poorly by their customers. Customer demand for better, more personalized, and faster service across all industries is increasing at breakneck speed; disrupting organizations as they try and keep up. In addition, the imminent wide adoption of next generation mobility, IoT and Big Data by service companies is further complicating service delivery strategies and tactics.
Listen to John Ragsdale, VP Research, Technology and Social for TSIA and James Delande, Director of Product Marketing for ClickSoftware as they present best practices and discuss the call to action for modern service organizations to stay ahead of the competition. In this interactive session, you will learn how to apply the 3 Es to avert low customer ratings for enterprise field service delivery;
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The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.