When your customers are engaged, your success is ensured. Engaged customers achieve business value faster and at higher levels, giving you opportunities to expand and upsell as well as renew year after year. Ensuring customer engagement, however, is a big job that touches many in your organization.
During this 30-minute On-Demand webinar, John Ragsdale, VP Research, Technology & Social with TSIA, will give you a picture of what an engaged customer looks like and how education services, professional services, and others in your organization impact this key indicator. Then, you'll hear from Mal Poulin of ANCILE as he outlines three tactics that drive user adoption and enablement -- vital to engaging your customers.
You'll come away with a clear picture of the strategies and methods to drive your engagement efforts.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.