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On Demand Webinar

The State of the Product Management – Customer Success Handshake

In the recurring revenue world, customer success teams play an essential role in the customer’s journey to value realization. A fully leveraged interdependent relationship between product and customer success is critical to ongoing customer value realization.

But what should this synergetic relationship look like? TSIA has researched the current industry practices and garnered key insights on the most impactful practices correlated with revenue growth.

In this webinar, Laura Fay, VP & Managing Director, Offers Research and Advisory, and Darlene Kelly, Senior Manager, Customer Success Research, will cover the following questions:

  • What characterizes the product management – customer success relationship in the industry today?
  • How does each function feel about the effectiveness of the relationship?
  • What are the key attributes of the relationship when fully-leveraged and operationalized?
  • How are companies climbing the relationship maturity curve?

Don't miss this opportunity to gain access to TSIA's insights on this important topic.

Register today!


Presented By:

Laura Fay

VP & Managing Director, Offers Research and Advisory, TSIA

Darlene Kelly

Senior Manager, Customer Success Research, TSIA

Publish Date: July 19, 2022