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On Demand Webinar

The State of Support Services 2022

If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.

It will focus on perhaps the most critical tactic covered in our upcoming book titled Digital Hesitation, which is building an end-to-end digital customer experience (DCX) and its impact on support service organizations. While there may be some companies with a great DCX that fail, there will be precious few successful companies that lack a great DCX.

Join Vele Galovski, TSIA’s VP, Support and Field Services Research, for this 45-minute webinar as he shares his latest findings based on TSIA’s benchmark data and discusses which support service trends and core capabilities your organization needs to embrace to succeed in 2022 and beyond.

Key topics will include:

  • An overview of industry trends impacting support services organizations.
  • Top business challenges faced by support services organizations.
  • Key concepts for successful digital acceleration, including:
    • Overcoming “digital hesitation.”
    • Emerging trends building a digital customer experience.
    • The Digital Acceleration Action Plan.
  • Support services capabilities to digitally accelerate your support organization.

 

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: January 12, 2022