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If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you.
It will focus on perhaps the most critical tactic covered in our upcoming book titled Digital Hesitation, which is building an end-to-end digital customer experience (DCX) and its impact on support service organizations. While there may be some companies with a great DCX that fail, there will be precious few successful companies that lack a great DCX.
Join Vele Galovski, TSIA’s VP, Support and Field Services Research, for this 45-minute webinar as he shares his latest findings based on TSIA’s benchmark data and discusses which support service trends and core capabilities your organization needs to embrace to succeed in 2022 and beyond.
Key topics will include:
VP, Support and Field Services Research, TSIA
Publish Date: January 12, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.