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There is no doubt that COVID-19 has been an accelerator for companies moving to subscription offerings such as cloud and managed services. Coincidentally (or not), TSIA is also seeing a rapid acceleration of digital transformation across our entire membership community, which is creating the perfect storm for managed services providers.
For the past 24 months, managed services has been one of the fastest growing revenue engines of the technology industry. Also, we are seeing a rapid separation of managed service providers into two classes we call 1.0 Managed Services Providers and 2.0 Managed Services Providers.
A 1.0 MSP has highly customized solutions and employs a resource-intensive delivery model. A 2.0 MSP focuses on standardized offers, standard delivery operations models, and employs software-driven, digital delivery capabilities.
Join us for this 45-minute action-packed, informational webinar, in which we will detail the practices and outcomes that are separating the 1.0 MSPs from the 2.0 MSPs. And, if you are a 1.0 MSP, we will discuss what you need to do to become a 2.0 MSP.
VP, Managed Services Research, TSIA
Publish Date: February 9, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.