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On Demand Webinar

The State of Field Services 2021

If your company has equipment on customer premise that you service, this “State of Field Services” webinar is for you.

For the last nine years, we have called out the significant implications of an ongoing business model disruption for the field service organizations of equipment manufacturers in every industry. However, in 2020 the underlying digital transformation accelerated. Was the catalyst the CEO’s of equipment manufacturers, investors, customers? No. It was the COVID pandemic.

Join Vele Galovski, TSIA’s VP, Support and Field Services Research, as he shares his findings based on TSIA’s benchmark data and discusses which key field service trends and core capabilities your organization needs to embrace in order to succeed in 2021 and beyond, including:

  • An overview of industry trends for equipment / hardware manufacturers.
  • The top business challenges faced by Field Service organizations.
  • Discussion of the three strategic imperatives that are driving field services organizations:
    • Accelerating efforts to leverage smart, connected products.
    • Aligning the organization to transform the business model and establishing the critical, future role of field services.
    • Developing field service engineers to enable success in the future.
  • A “heatmap” of the critical organizational capabilities required to address the top business challenges.


Presented By:

Vele Galovski

Vele Galovski, VP, Support and Field Services Research, TSIA

Publish Date: February 18, 2021