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On Demand Webinar

The State of Field Services 2019

The operating model of traditional OEMs was designed to optimize the push of prepackaged products to customers via large, up-front deals. Unfortunately, the core technology asset of the OEM is commoditizing, and customers just don’t care about the speeds and feeds of the product anymore. To make matters worse, the digital transformation is enabling customers to pursue new OpEx consumption models that do not require large up-front purchases.

So, what is the field service organization of an equipment manufacturer to do?

Join Vele Galovski, TSIA’s VP Research, Field Services, for this 30-minute on-demand webinar as he shares his findings based on TSIA’s benchmark data and discusses which key field service trends and core capabilities your organization needs to embrace in order to succeed in 2019 and beyond, including:

  • Six megatrends: Understand what is fueling the digital transformation and the impact on OEMs.
  • TSIA is going vertical: Introduction to TSIA’s new Healthcare Technology and Industrial Equipment benchmarking peer groups.
  • Digital transformation trends by vertical: Insights on how the digital transformation is impacting enterprise IT, industrial equipment, and healthcare technology companies.
  • Practical next steps: Present practical next steps based on where your industry and company are in the transformation.


Presented By:


VP, Field Services Research,

Publish Date: March 22, 2019