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The operating model of traditional OEMs was designed to optimize the push of prepackaged products to customers via large, up-front deals. Unfortunately, the core technology asset of the OEM is commoditizing, and customers just don’t care about the speeds and feeds of the product anymore. To make matters worse, the digital transformation is enabling customers to pursue new OpEx consumption models that do not require large up-front purchases.
So, what is the field service organization of an equipment manufacturer to do?
Join Vele Galovski, TSIA’s VP Research, Field Services, for this 30-minute on-demand webinar as he shares his findings based on TSIA’s benchmark data and discusses which key field service trends and core capabilities your organization needs to embrace in order to succeed in 2019 and beyond, including:
VP, Field Services Research,
Publish Date: March 22, 2019
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.