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Customer training is increasingly viewed as an enabler of product adoption. Additionally, training is also a facilitator in driving customer value. It is this adoption/value intersection, which is increasingly a focal point for education organizations.
During this 45-minute webinar, we will discuss what trends TSIA data and research reveal relative to the role customer training organizations play in this critical intersection and why this matters, at a corporate level.
Key takeaways will include:
If your education charter is to drive product adoption, or customer value, or both, join me to learn more about critical best practices associated with managing the adoption/value intersection and how those practices help the customer education organization, and ultimately the company, to thrive.
Distinguished VP, Education Services Research, TSIA
Publish Date: April 13, 2022
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