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On Demand Webinar

The State of Customer Training 2018

Join us March 16, 2018

8:00 AM PT / 11:00 AM ET

At the beginning of each new year, TSIA looks at service business challenges raised by members, and assesses which ones came up most frequently, over the previous year.

The results from this analysis, and other data collection mechanisms, provide pointers to trends in customer education and training, and serve as the basis for the annual State of Education Services research report.

Some trends, such as free-to-fee, continue to rank high on the list. Others, such as metrics, are new, to the list. This webinar covers four trending items for education services organizations in 2018, and discusses the following:

  • The evolving education services business model
  • Old metrics and new metrics for an evolving model
  • Digital/social learning at the forefront
  • Blurred lines – education services and customer success

If any of these customer training trends sound familiar to you and are amongst the business challenges that you are facing, then join us for the webinar and receive a complimentary copy of The State of Education Services 2018 research report.

If you’re all booked up, we’ll send you the recorded presentation and slides if you register.


Presented By:

Maria Manning-Chapman

VP Research, Education Services, TSIA

Publish Date: March 16, 2018