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At the beginning of each new year, TSIA looks at service business challenges raised by members, and assesses which ones came up most frequently, over the previous year.
The results from this analysis, and other data collection mechanisms, provide pointers to trends in customer education and training, and serve as the basis for the annual State of Education Services research report.
Some trends, such as free-to-fee, continue to rank high on the list. Others, such as metrics, are new, to the list. This webinar covers four trending items for education services organizations in 2018, and discusses the following:
If any of these customer training trends sound familiar to you and are amongst the business challenges that you are facing, then join us for the webinar and receive a complimentary copy of The State of Education Services 2018 research report.
If you’re all booked up, we’ll send you the recorded presentation and slides if you register.
VP Research, Education Services, TSIA
Publish Date: March 16, 2018
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.