The State of Customer Success 2025

Webinar

The State of Customer Success 2025

Discover how AI, organizational changes, and new metrics are impacting customer success, with trends and guidance to stay ahead of the curve.

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Webinar key takeaways:

Learn how Customer Success leaders can maximize customer value and business growth in 2025.

AI integration

Uncover the strategies to enhance personalization, proactively address customer needs, and improve overall efficiency.

Organizational restructures

Ensure your team is structured for efficiency, profitability, and alignment with both customer needs and business goals.

New performance metrics

See which emerging VoC metrics should be prioritized to accurately measure customer health, outcome achievement, and overall value.

Meet your speakers

Stephen Fulkerson
Vice President of Research and Advisory of the Technology & Services Industry Association (TSIA)

Thomas Lah
Executive Director and Executive Vice President of the Technology & Services Industry Association (TSIA)

Marc Troyan
Senior Director of Customer Success Research of the Technology & Services Industry Association (TSIA)

Darlene Kelly
Director of Customer Success Research of the Technology & Services Industry Association (TSIA)

TSIA provided a wealth of knowledge and information as it relates to Customer Success in the industry, and helped our team learn about the most up-to-date trends and information

—Eva Hamburger, Instructional Designer, Cisco Systems