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Is your customer success organization prepared to take on 2023? We see customer success executives as key players in this challenged economy. With the right investments, they are positioned to create greater revenue, improve operational efficiencies, and expand customer coverage models. But the big question we keep getting from our members is: what should those investments be?
In this highly anticipated annual webinar, Stephen Fulkerson, TSIA’s VP, Customer Success Research, will answer that question by examining the importance of Customer Success organizations and how they are making changes to the way they operate within a company to add value to the bottom line.
He’ll also share his analysis of last year’s customer success behaviors and trends and provide insights into which actions your customer success organization will need to take to prepare for industry changes.
Key topics and takeaways include:
VP, Customer Success Research, TSIA
Publish Date: February 22, 2023
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.