The State of Customer Success 2022

For customer success, 2021 was about focusing on digital customer engagement and experience while continuing to navigate the continued challenges of uncertain global events. What does 2022 have in store for the customer success community? Join us for this annual “State of Customer Success” webinar to find out!

During this 45-minute session, Stephen Fulkerson, TSIA’s VP, Customer Success Research, will:

• Identify the top trends within customer success organizations resulting from reactive actions in 2021 and proactive steps to prepare for 2022.
• Examine the importance of customer success and the primary charters of responsibilities assumed as a result of the challenging global pandemic and subsequent economy.
• Explore how the role of digital is transforming customer success organizations.
• Look at the top business challenges customer success executives focused on for 2021, showing where the concentration will be for 2022.
• Help ensure you are investing in the right areas of customer success operations.