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On Demand Webinar

The State of Customer Success 2021

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Customer Success organizations continue to grow at record speed. But how can those organizations impact company growth and optimize cost?

In this 45-minute webinar, Stephen Fulkerson, TSIA’s Senior Director, Customer Success Research, will talk about the latest customer success research and trends to help answer important questions like:

  • What are the top customer success trends for 2021?
  • What investments should we make to help scale our customer success teams?
  • What are the critical capabilities that will have an impact on metrics that matter?

 

Presented By:

Stephen Fulkerson

Senior Director, Customer Success Research, TSIA

Publish Date: March 3, 2021