Customer Success organizations continue to grow at record speed. But how can those organizations impact company growth and optimize cost?
In this 45-minute webinar, Stephen Fulkerson, TSIA’s Senior Director, Customer Success Research, will talk about the latest customer success research and trends to help answer important questions like:
- What are the top customer success trends for 2021?
- What investments should we make to help scale our customer success teams?
- What are the critical capabilities that will have an impact on metrics that matter?