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On Demand Webinar

The State of Customer Success 2021

Customer Success organizations continue to grow at record speed. But how can those organizations impact company growth and optimize cost?

In this 45-minute webinar, Stephen Fulkerson, TSIA’s Senior Director, Customer Success Research, will talk about the latest customer success research and trends to help answer important questions like:

  • What are the top customer success trends for 2021?
  • What investments should we make to help scale our customer success teams?
  • What are the critical capabilities that will have an impact on metrics that matter?


Presented By:

Stephen Fulkerson

Senior Director, Customer Success Research, TSIA

Publish Date: March 3, 2021