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On Demand Webinar

The State of Customer Success 2020

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Customer Success organizations continue to grow at record speed. But how can those organizations impact company growth and optimize cost?

In this 45-minute webinar, Phil Nanus, TSIA’s VP, Customer Success Research, will talk about the latest customer success research and trends to help answer important questions like:

  • What are the top customer success trends in 2020?
  • What are the critical capabilities that will have an impact on metrics that matter?
  • How are companies scaling their organizations now and in the future?


Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Publish Date: February 26, 2020