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In 2021, self-service is an important goal of almost any support organization. However, most companies still view self-service as a transactional, impersonal channel mostly relegated to static knowledgebases, disparate content repositories, and features, with no personalization or acknowledgment of where each customer is in their journey.
In this 45-minute webinar, Casey Steenport, head of NA Commercial Solution Engineering at Freshworks, will flip that view on its head and explore the simple concept of self-service as a corporate strategy, answering questions such as:
Distinguished VP, Technology Research, TSIA
Head of NA Commercial Solution Engineering, Freshworks
Publish Date: March 17, 2021
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