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On Demand Webinar

The Role of PSA in Enabling Your Business to Drive Customer Success

It’s not controversial to say that the ultimate marker of success for a services organization should be how successful they enable their customers to be. But what might be controversial is this: when evaluating solutions that drive services success, businesses are so focused on the value the solution will drive internally that they don’t focus enough on the potential these solutions have to drive value for their customers’ businesses.

In this 45-minute webinar, John Ragsdale, TSIA’s distinguished vice president of Technology Ecosystems, and Kimble's chief Product & Strategy Officer, Sarah Edwards, will discuss common challenges that stand in the way of services organizations consistently delivering optimal time-to-value to their customers. In addition, the key components of professional services automation (PSA) solutions that enable businesses to make their customers more successful more quickly will be highlighted.

The session will share four keys to improving the customer experience for your clients:

  • Getting off on the right foot
  • Working as one team with the client toward a common goal
  • Shifting from putting out fires to preventing fires
  • Understanding the entire customer journey


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Sarah Edwards

Chief Product & Strategy Officer, Kimble

Publish Date: July 15, 2021