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On Demand Webinar

The Role of Professional Services in the Customer Value Journey

Join us June 21, 2018

9:00 AM PT / 12:00 PM ET

Today’s tech companies are under more and more pressure to shepherd their customers through a value journey, not just sell them technology. It’s becoming increasingly clear that the professional services function holds several keys to customer value and is especially well positioned to accelerate customer time to business value.

In this three-hour Virtual Summit, TSIA will bring together experts from professional services organizations to discuss data, current trends, and time-tested and emerging best practices.

Sponsored by

  • FinancialForce
  • Kimble
  • Mavenlink


  • 9:00 am: Welcome and introductions – Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA
  • 9:10 am: Benchmarking Customer Time to Value – Dave Young, Sr. Director, Professional Services and Operational Best Practices, TSIA
  • 9:30 am: KPIs That Run Your Business – Austin Rohr, Product Strategy Manager, FinancialForce
  • 9:50 am: Kronos Paragon: Implementing for Outcomes - Vanessa Nedvins, Senior Manager, Global Services Engineering, Kronos and Chris Catino, Manager, Global Services Engineering - Paragon, Kronos
  • 10:10 am: Why You Should Run Your PSO Using the Windshield, Not the Rear-view Mirror – Mark Robinson, Co-Founder & CMO, Kimble
  • 10:30 am: Salesforce Innovation and Transformation Center - Matt Evans, Senior Director, Digital Strategy, Salesforce
  • 10:50 am: SaaP (Services as a Product): The Unexpected Benefits of Productizing Your Services - Chris Scalia, SVP, Professional Services, Mavenlink
  • 11:10 am: Leveraging Technology to Optimize the Customer Journey – John Ragsdale, Distinguished VP, Service Technology Research, TSIA
  • 11:30 am: Interactive Q&A, moderated by Bo Di Muccio
  • 12:00 pm: Conclusion

Join us for this unique gathering of experts to hear data-backed industry insights you can take back to your team and implement immediately.

Presented By:

Bo DiMuccio

VP Research, Professional Services, TSIA

Publish Date: June 21, 2018