Upcoming Webinar

The Role of Professional Services in the Customer Value Journey

Register to view the webinar

Join us June 21, 2018

9:00 AM PT / 12:00 PM ET

Today’s tech companies are under more and more pressure to shepherd their customers through a value journey, not just sell them technology. It’s becoming increasingly clear that the professional services function holds several keys to customer value and is especially well positioned to accelerate customer time to business value.

In this three-hour Virtual Summit, TSIA will bring together experts from professional services organizations to discuss data, current trends, and time-tested and emerging best practices.

Sponsored by

  • Mavenlink 
  • FinancialForce
  • Kimble
  • Oracle+Netsuite


  • 9:00 am: Welcome and introductions – Bo Di Muccio, VP, Professional Services Research, TSIA
  • 9:10 am: Benchmarking Customer Time to Value – Dave Young, Sr. Director, Professional Services and Operational Best Practices, TSIA
  • 9:30 am: Presentation by Austin Rohr, Product Strategy Manager, FinancialForce
  • 9:50 am: Kronos Paragon: Implementing for Outcomes [Case Study]
  • 10:10 am: Presentation by Kimble
  • 10:30 am: Salesforce Innovation and Transformation Center [Case Study]
  • 10:50 am: Presentation by Chris Scalia, SVP, Professional Services, Mavenlink
  • 11:10 am: Leveraging Technology to Optimize the Customer Journey – John Ragsdale, VP, Technology and Social Research, TSIA
  • 11:30 am: Interactive Q&A, moderated by Bo Di Muccio
  • 12:00 pm: Conclusion

Join us for this unique gathering of experts to hear data-backed industry insights you can take back to your team and implement immediately.

Space is limited, so reserve your spot today!