Upcoming Webinar

The Role of Professional Services in the Customer Value Journey

Register to view the webinar

Join us June 21, 2018

9:00 AM PT / 12:00 PM ET

Today’s tech companies are under more and more pressure to shepherd their customers through a value journey, not just sell them technology. It’s becoming increasingly clear that the professional services function holds several keys to customer value and is especially well positioned to accelerate customer time to business value.

In this three-hour Virtual Summit, TSIA will bring together experts from professional services organizations to discuss data, current trends, and time-tested and emerging best practices.

Sponsored by

  • FinancialForce
  • Kimble
  • Mavenlink


  • 9:00 am: Welcome and introductions – Bo Di Muccio, Distinguished VP, Professional Services Research, TSIA
  • 9:10 am: Benchmarking Customer Time to Value – Dave Young, Sr. Director, Professional Services and Operational Best Practices, TSIA
  • 9:30 am: KPI's That Run Your Business – Austin Rohr, Product Strategy Manager, FinancialForce
  • 9:50 am: Kronos Paragon: Implementing for Outcomes
  • 10:10 am: Why You Should Run Your PSO Using the Windshield, Not the Rear-view Mirror – Mark Robinson, Co-Founder & CMO, Kimble
  • 10:30 am: Salesforce Innovation and Transformation Center [Case Study]
  • 10:50 am: Accelerate Time to Value: The Unexpected Benefits of Productizing Your Services - Chris Scalia, SVP, Professional Services, Mavenlink
  • 11:10 am: Leveraging Technology to Optimize the Customer Journey – John Ragsdale, Distinguished VP, Service Technology Research, TSIA
  • 11:30 am: Interactive Q&A, moderated by Bo Di Muccio
  • 12:00 pm: Conclusion

Join us for this unique gathering of experts to hear data-backed industry insights you can take back to your team and implement immediately.

Space is limited, so reserve your spot today!