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Messaging apps, such as WhatsApp, WeChat, and Facebook Messenger, have taken over as the preferred communication channel for the majority of people. WhatsApp alone has over 1.5 billion monthly active users. Like many other social channels, messaging platforms have evolved from personal-only interactions to consumer engagement channels. What does this mean for how you support your customers? Is your business prepared to meet the demands of these new channels and customer expectations?
Listen in as Christopher Savio, senior product marketing manager at Bold360 by LogMeIn, and Omar Fdawi, senior research associate of enterprise technology at TSIA, discuss:
Senior Research Associate, Enterprise Technology, TSIA
Senior Product Marketing Manager, Bold360
Publish Date: March 5, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.