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On Demand Webinar

The Only Accurate Plan Is a Current Plan: 3 Keys to Predictable PS Performance

No matter how good a plan is, the only thing that can be predicted with 100% accuracy is that not everything will go according to plan. Considering that, why do we often make important decisions about professional services using out-of-date plans that don’t account for what’s changed and what we can realistically expect to happen going forward?

In this session, we will explore how “living planning” helps organizations be agile and adaptable in the face of change, with people across the organization able to anticipate unexpected risks and act rather than react.

Join John Ragsdale, Distinguished VP of Technology Research, TSIA, as he chats with Kevin Ochs, Business Manager of Professional Services, Esri, about what he’s learned from managing PS at Esri “through the windshield”. They'll be joined by Frank Fillmann, AVP North America Enterprise Sales, Salesforce, and Charles Gustine, Product Marketing Manager, Kimble, about how businesses are using CRM and PSA in tandem to enable PS to stay ahead of shifting customer demand.

Presented By:

Kevin Ochs

Business Manager, Professional Services, Esri

Jimmy Bremner

VP, Enterprise Transformation, Salesforce

Charles Gustine

Product Marketing Manager, Kimble

Publish Date: November 17, 2020