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No matter how good a plan is, the only thing that can be predicted with 100% accuracy is that not everything will go according to plan. Considering that, why do we often make important decisions about professional services using out-of-date plans that don’t account for what’s changed and what we can realistically expect to happen going forward?
In this session, we will explore how “living planning” helps organizations be agile and adaptable in the face of change, with people across the organization able to anticipate unexpected risks and act rather than react. Join John Ragsdale, Distinguished VP of Technology Research, TSIA, as he chats with Kevin Ochs, Business Manager of Professional Services, Esri, about what he’s learned from managing PS at Esri “through the windshield”; and with Frank Fillmann, AVP North America Enterprise Sales, Salesforce, and Charles Gustine, Product Marketing Manager, Kimble, about how businesses are using CRM and PSA in tandem to enable PS to stay ahead of shifting customer demand.
Business Manager, Professional Services, Esri
AVP, North America Enterprise Sales, Salesforce
Product Marketing Manager, Kimble
Publish Date: November 17, 2020
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