Upcoming Webinar

The Next Level of Scaling Customer Success

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Join us June 18, 2020

9:00 AM PT / 12:00 PM ET

Technology companies are moving through a period of uncertainty. Lessons learned from previous crises tell us in times like these, there are opportunities to innovate. One of the key areas of opportunities within customer success is how to effectively scale your organization.

In 2019, TSIA introduced a new framework called the Dynamic Engagement Model. Dynamic engagement represents the alignment of human and digital resources to cost-effectively deliver against the promise of your company’s technology and service offers. The foundational principle of the Dynamic Engagement Model is to put the right resources at the point in the customer’s journey that delivers the best possible experience, but in the most cost-effective manner. There is a long road ahead for companies to achieve this utopian state, but there are companies who are clearly moving in this direction and learning to effectively scale their organization.

In this virtual summit, TSIA will bring together experts from across the industry to provide best practice guidance along with case studies. Whether you have an emerging customer success organization or a well-established function, there will be something for everyone.

Key takeaways will include:

  • The basics of scale include a solid foundation with ROI methodologies
  • Introduction of the TSIA Dynamic Engagement Model
  • An understanding of practices to digitally enable your customer success capabilities and your customer’s lifecycle
  • How to scale through technology and make your customer success organization more efficient

 

Sponsored By:

Gainsight logo
Totango logo

Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Publish Date: June 18, 2020