Imagine a new field service organization with new performance metrics, new employee skill sets, new compensation plans, new technology tools, and a new organizational charter.
Join Vele Galovski, TSIA’s VP, Field Service Research for this 30-minute webinar, as he provides TSIA research insights on how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.
He’ll also discuss how high-performing field service organizations are embracing the TSIA Land, Adopt, Expand, Renew (LAER) Model with dramatic results:
- Increased install base under contract
- Improved contract renewal rates
- Generating low cost cross-sell/upsell opportunities
- Increased first visit repair rates
- Reduced employee attrition