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On Demand Webinar

The New Field Service Organization

Imagine a new field service organization with new performance metrics, new employee skill sets, new compensation plans, new technology tools, and a new organizational charter.

Join Vele Galovski, TSIA’s VP, Field Service Research for this 30-minute webinar, as he provides TSIA research insights on how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.

He’ll also discuss how high-performing field service organizations are embracing the TSIA Land, Adopt, Expand, Renew (LAER) Model with dramatic results:

  • Increased install base under contract
  • Improved contract renewal rates
  • Generating low cost cross-sell/upsell opportunities
  • Increased first visit repair rates
  • Reduced employee attrition


Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: November 30, 2018