On Demand Webinar

The Modern Support Service Organization: Trends, Challenges, and Opportunities

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TSIA interfaces with hundreds of technology support services leaders in a wide variety of forums. Through those interactions, we receive an in-depth, ever-changing set of trends, challenges, blind spots, and opportunities that are impacting today’s support service organizations. TSIA labels these as Service Business Challenges or SBCs.

In this 30-minute on-demand webinar, Judith Platz, VP Research, Support Services will share:

  • TSIA’s current list of top SBCs
  • Key content from TSIA’s support services benchmark data
  • Hot topics from the Support Services Executive Discussion at our recent TSW conference

Listen to what support service executives are doing to handle their top challenges and see how you can apply their tactics and learnings to optimize your organization.