On Demand Webinar

The Modern Support Service Organization: Trends, Challenges, and Opportunities

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TSIA interfaces with hundreds of technology support services leaders in a wide variety of forums. Through those interactions, we receive an in-depth, ever-changing set of trends, challenges, blind spots, and opportunities that are impacting today’s support service organizations. TSIA labels these as Service Business Challenges or SBCs.

In this 30-minute on-demand webinar, Judith Platz, VP Research, Support Services will share:

  • TSIA’s current list of top SBCs
  • Key content from TSIA’s support services benchmark data
  • Hot topics from the Support Services Executive Discussion at our recent TSW conference

Listen to what support service executives are doing to handle their top challenges and see how you can apply their tactics and learnings to optimize your organization.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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