Your customer expects to realize the full potential of your business’ “promise,” and your Customer Success Managers (CSM) are on the front-line to making it happen. So, who comes first – the customer or the CSM?
The CSM profession is growing at exponential rates, with a 560% annual growth rate into one of the top ten current emerging jobs. It’s a mission-critical role but it’s also highly specialized. Without the right talent, training, and management, companies put their customers’ experiences at risk. In this 30-minute on-demand webinar, Tony Brucha, Vice President of Customer Success, ServiceSource, and Phil Nanus, Vice President of Research, Customer Success, TSIA, will reveal key insights on the critical components for a successful Customer Success strategy:
VP Research, Customer Success, TSIA
Vice President of Customer Success, ServiceSource
Publish Date: May 17, 2018
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