On Demand Webinar

The Key to Profitable Customer Experiences: The Right CSM

Register to view the webinar

Join us May 17, 2018

10:00 AM PT / 1:00 PM ET

Your customer expects to realize the full potential of your business’ “promise,” and your Customer Success Managers (CSM) are on the front-line to making it happen. So, who comes first – the customer or the CSM?

The CSM profession is growing at exponential rates, with a 560% annual growth rate into one of the top ten current emerging jobs. It’s a mission-critical role but it’s also highly specialized. Without the right talent, training, and management, companies put their customers’ experiences at risk. In this 30-minute on-demand webinar, Tony Brucha, Vice President of Customer Success, ServiceSource, and Phil Nanus, Vice President of Research, Customer Success, TSIA, will reveal key insights on the critical components for a successful Customer Success strategy:

  • How the CSM role impacts your customer’s experience
  • What makes up the ideal CSM profile
  • How to use the CSM role to your – and your customer’s – full advantage


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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