Your customer expects to realize the full potential of your business’ “promise,” and your Customer Success Managers (CSM) are on the front-line to making it happen. So, who comes first – the customer or the CSM?
The CSM profession is growing at exponential rates, with a 560% annual growth rate into one of the top ten current emerging jobs. It’s a mission-critical role but it’s also highly specialized. Without the right talent, training, and management, companies put their customers’ experiences at risk. In this 30-minute on-demand webinar, Tony Brucha, Vice President of Customer Success, ServiceSource, and Phil Nanus, Vice President of Research, Customer Success, TSIA, will reveal key insights on the critical components for a successful Customer Success strategy:
VP Research, Customer Success, TSIA
Vice President of Customer Success, ServiceSource
Publish Date: May 17, 2018
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.