On Demand Webinar

Managed Services Pulse Session: The Impact of Organizational Roles on Critical KPIs

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Recently, there has been an exciting amount of growth in TSIA's Managed Services member community. Companies of all shapes and sizes are diving in, but which key practices are driving the most compelling results? The answer may depend on the organizational roles and structure of your business.

Listen to George Humphrey, TSIA's Sr. Director of Research, Managed Services, as he shares key insights into the impact of organizational roles on critical KPIs, including:

  • Key performance metrics used to track organizational health
  • Optimal organization structures for managed services businesses of different sizes
  • Correlations between leading KPIs and the structures used to support them

You'll also learn how you can participate as a member of TSIA, the leading association focused on building and optimizing a successful technology services business.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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