Just like every other aspect of our lives, COVID-19 has had a major impact on OEM’s and their ability to service equipment on customer premise. In many ways, the pandemic has accelerated existing industry trends and in others, resulted in an entirely new way of conducting business.
Join Vele Galovski, VP, Support and Field Services Research, for this 45-minute webinar. Using research from both TSIA benchmarking and COVID-19 Rapid Research Response Initiative, Vele will provide insights on:
- Future impact on OEM business models
- The role of remote services
- Workforce management and safety
We will wrap up the webinar with a list of key capabilities field service organizations will need to succeed post-pandemic.