On Demand Webinar

The Evolution of Premium Customer Success Services

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Where is your company drawing the line between free and fee-based customer success services? To what extent are you giving away free support and adoption services with your Technology-as-a-Service subscription plans?
 
In this 30-minute on-demand webinar, Julia Stegman, TSIA’s vice president of service revenue generation research, will discuss the industry best practices on creating premium customer success services, including:

  • TSIA’s ”12 Layers of Value” framework to help you understand which value layers you are including in your offers today
  • How credit and points programs enable premium offers to keep pace with ever-changing customer priorities
  • How the new revenue recognition rules impact premium customer success services
  • A case study in successfully deploying fee-based support and adoption services    

Presented By:

Julia Stegman

VP Research, Service Revenue Generation, TSIA

Publish Date: January 12, 2018