On Demand Webinar

The Customer Success Journey: Benchmarking and Monitoring

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In part two of this webinar series, we'll continue on the journey of success with customers with best practices in customer success benchmarking and monitoring.

Join TSIA's Executive Director, Thomas Lah, and VP of Customer Success and Support, Judith Platz, for this 30-minute webinar, where they will address:

  • Key KPIs for customer success benchmarking
  • Consumption analytics and monitoring trends
  • The impact of CS on the customer engagement life cycle

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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