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When it comes to creating transformative customer experiences, support leaders are often the ones responsible for justifying technology investments. But usually, this transformational journey reaches beyond the four walls of support and requires a holistic “all-in” approach across many departments and lines of business.
The only way to create a truly relevant, scalable, and successful customer experience from end to end is to unify and measure it across every touchpoint. It’s time for support, marketing, education, and customer success departments to work together to make every interaction count.
Join Judith Platz, vice president of Customer Success and Support Research at TSIA, and Ben Hong, director of Customer Success at Coveo, for this prescriptive 45-minute webinar that will outline:
VP Research, Support Services, TSIA
Director of Customer Success, Coveo
Publish Date: November 1, 2018
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.